FAQs

Is Truly Turmeric Organic?

All of our ingredients are sourced from local growers and organically grown (without the use of agricultural inputs). Our turmeric is wildcrafted and has been tested for heavy metals and other potential soil contaminants. As we source ingredients from many local growers organic certification is extremely expensive to obtain - however, we are working on this as we know it is important to you! We do follow the protocol set out by Canada Organic. 

Why does the product consistency and colour vary?

We produce Truly Turmeric with all natural ingredients and in a artisanal way. The colour of turmeric root varies a little from root to root, so your paste colour will be slightly different for each jar.  When we squeeze each lime the juice also varies in ph, for some batches we need more lime juice to get the product stabilized and at the correct ph balance. So there will be some variance in thickness of the paste. One thing that will not change is you will get the same great taste, health benefits, and food safety in each jar! 

How long does it last in my fridge?

Truly Turmeric has a shelf-life of two years. Once opened, depending on the fridge environment and if there is no mixing with other foods it should last at least 3 months in your fridge.

What are the ingredients in Truly Turmeric?

We use only five ingredients! We believe that whole foods, prepared safely are better for our health. To create Truly Turmeric we use fresh whole turmeric root, cold-pressed coconut oil, fresh lime juice, sea salt, and natually occuring citric acid. For our Truly Turmeric with black pepper we add belizean forest grown black pepper to the mix. 

Check out this stop animation featuring our ingredients:

What is the big deal about turmeric?

Turmeric is known for its anti-imflamitory and antioxidant properties (11th on the ORAC Scale with a score of 127068).  Turmeric has been traditionally used by our Indian ancestors to: 

 

Truly Turmeric is an excellent source of Iron, Vitamin B12, and Manganese. 

Our turmeric is also 3x more potent than the variety from India - check out our lab test results

What does 'WildCrafted' mean?

Wildcrafting is the practice of harvesting plants from their natural, or "wild" habitat, for food or medicinal purposes. It applies to uncultivated plants wherever they may be found, and is not necessarily limited to wilderness areas. Our turmeric grows in the Toledo district of Belize. We do not plant, water, or have any other agricultural inputs, our turmeric grows within cacao trees and natural forest habitats. 

 

What is a Social Enterprise?

Social enterprise is a new way of doing business - better business for better lives! We use our vision and mission to guide our business decisions meaning we focus on creating win-win-wins! Wins for you by making healthy products, wins for our environment by being sustainable, wins for our stakeholders by empowering communities. 

 

We do things a little differently... 

When Umeeda and Nareena Switlo decided to start Naledo they chose to train and mentor the Belizean staff to incorporate Naledo Belize that has control of the market in Belize and sells to our Canadian company Naledo. We think is it a truly unique way of structuring a social enterprise - we are true partners. 

 

Where is Belize?

Belize is located just below Mexico in Central America. For more information on beautiful Belize check out: http://www.belize.com

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Belize has a population of about 300,000. Over 70% of the population is below the age of 29. The government is focused on working with us to develop more business opportunities and training for the youth in the Toledo district. We work closely with the Department of Youth Services

 

 

How do I place an order?​

With the click of a button! Just select the 'Shop' page from the menu. Once on this page you will be able to see our products and select what you would like to purchase. Follow the instructions on the checkout page. Contact us if you need any help. 

 

 

Returns & Refunds

 

Refunds/Exchange Policy

We only replace items if they are defective or damaged. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

If you need to exchange it for the same item contact us

 

*To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

©2015-2019 Naledo Foods and Beverages Inc. 

Vancouver, Canada and Punta Gorda, Belize

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